Disseminating knowledge about TCVN ISO 18091:2020 – Guidelines for the application of TCVN ISO 9001 at local governments in Dong Nai province in 2024

Post date: Saturday, Apr 13, 2024 | 8:02 - View count: 629

On April 11, 2024, at the Department of Science and Technology (DOST) of Dong Nai province, the Directorate for Standards, Metrology and Quality (STAMEQ) coordinated with the DOST of the province to organize a workshop to disseminate knowledge about TCVN ISO Standard 18091:2020 in the province in 2024.

Attending the workshop on the side of STAMEQ were Dr. Ha Minh Hiep – Acting Director General, Ms. Nguyen Thi Mai Huong – Director of the Conformity Assessment Department, Mr. Pham Cong Tuc – Deputy Director of the Financial Planning Department, Mr. Pham Le Cuong – Deputy Chief of the General Department Office, Mr. Le Minh Tam – Director of the Training Center and Mr. Dang Duc Son – Consulting expert. On the Dong Nai province side, there were Mr. Lai The Thong – Director of DOST of Dong Nai, Ms. Nguyen Thi Thuy Linh – Deputy Director of DOST of Dong Nai province and more than 60 delegates from departments, 11 districts and cities of Dong Nai province attended the Conference.

In the opening speech of the Workshop, Mr. Lai The Thong – Director of the Department of Science and Technology affirmed Dong Nai province’s interest in administrative reform, especially administrative procedure reform. The province has soon implemented the Quality Management System according to TCVN ISO 9001:2015 standard at all state administrative agencies in the province, and aims to implement the Quality Management System more effectively by applying TCVN ISO 18091:2020 standard at local governments.

Mr. Lai The Thong – Director of Dong Nai DOST

Giving a keynote speech at the Workshop, Dr. Ha Minh Hiep – Acting Director General of STAMEQ shared that the application of TCVN ISO 18091 standards in Vietnam has many favorable conditions compared to other countries in the world because state administrative agencies at localities in Vietnam have been applying ISO 9001 for quite a long time. When applying TCVN ISO 18091 in local governments, the existing quality management system according to TCVN ISO 9001 will be supplemented and completed in an overall and comprehensive manner, covering most aspects of management of local government.

 

Specifically, through the control of 04 pillars of public policy management: institutions, economy, society and environment, which are concretized with 39 evaluation indicators, applying TCVN ISO 18091:2020 is a step to improve the effectiveness and efficiency of the quality management system according to TCVN ISO 9001 at localities, bringing the control and operation of the quality management system to the right subject, which is the local government through detailed instructions and a set of overall quality management assessment indicators. At the same time, the process of applying TCVN ISO 18091:2020 helps localities shape their public service quality management activities according to their management functions in a clear and systematic way, and gradually towards their sustainable development goals.

At the meeting of the ISO General Assembly in Brisbane, Australia in 2023, Dr. Ha Minh Hiep gave a report on the pilot application of ISO 18091 in Vietnam and was highly appreciated by ISO member countries. Up to now, Dong Nai province is the 4th locality to pay attention and suggest STAMEQ to organize a workshop to disseminate knowledge about TCVN ISO 18091, after provinces and cities such as Hai Phong, Thua Thien Hue, and Ho Chi Minh City. In the coming time, STAMEQ will be ready to allocate resources to support Dong Nai province in piloting the application of this Standard.

Dr. Ha Minh Hiep, Acting Director Greneral of STAMEQ

At the Conference, 03 thematic presentations were delivered by experts who are members of Working Group 818/QD-TDC of STAMEQ including: overview of the development and application of TCVN ISO 18091:2020 in Vietnam; Introduction on the method of performing self-assessment of the integral quality management system and the roadmap for applying TCVN ISO 18091:2020 in local governments; some lessons learned and solutions to effectively deploy TCVN ISO 18091:2020 Standard at local governments.

Ms. Nguyen Thi Mai Huong, Director of the Conformity Assessment Department, delivered the presentation on overview of the development and application of TCVN ISO 18091:2020 in Vietnam.

Mr. Dang Duc Son, consulting expert, share the method of performing self-assessment of the integral quality management system and the roadmap for applying TCVN ISO 18091:2020 in local governments.

Mr. Le Minh Tam – Director of the Training Center under STAMEQ shared some experiences and solutions for organizing effective implementation of pilot application of TCVN ISO 18091:2020 Standard.

After the presentations of the experts, the Conference had a lively discussion with questions from the participants such as how to apply the ISO 9001 Quality Management System in a more practical way; The role of top leadership in implementing and applying TCVN ISO 18091:2020; How does STAMEQ advise the Government in implementing and applying TCVN ISO 18091:2020; Applying the quality management system in the context of strong digital transformation at local government levels; Are there any difficulties in evaluating indicators, for example in vocational education, linked to the roadmap for implementing the United Nations’ sustainable development goals that the Government has issued under the Decision No. 841 by the Prime Minister …

Experts from Working Group 818/QD-TĐC of STAMEQ answered discussion questions as well as provided additional information to the participants of the conference and once again affirmed the necessity in the application of TCVN ISO 18091 Standard in local governments.

Speaking at the closing of the Conference, Ms. Nguyen Thi Thuy Linh, Deputy Director of the Department of Science and Technology of Dong Nai province highly appreciated the support of STAMEQ in the pilot implementation of TCVN ISO 18091 Standard and affirmed the Conference provided a lot of useful information to delegates from all levels of local government, departments and branches of Dong Nai province and requested STAMEQ to continue to pay attention and accompany Dong Nai province during the future.

The conference

Acting General Director of STAMEQ presented souvenirs to the DOST of Dong Nai province